Staff Vacancies

Status: Full Time
Salary: £37,000 – £41,000
Contract type: Permanent
Start Date: September 2024
Upload Details: MARKETING AND COMMUNICATIONS MANAGER JD 2024
Date Posted: 30 July 2024
Position Details:

About Us

David Game Higher Education (DGHE) is an independent college based in the centre of London offering BTEC HND, Top-Up and Degree courses in business, health and social care, public services and criminology, and digital & creative technologies.
DGHE is the Higher Education division of David Game College Group, which was founded in 1974 and has consistently delivered the best quality teaching to ensure student success. Nearly half a century after its foundation, the David Game College Group has grown into one of the UK’s leading independent providers of education, offering courses within the UK and abroad. Registered with the Office for Students (OfS), DGC has been awarded the QAA Quality Mark for exceeding UK expectations for quality and standards.
DGHE offers a vibrant, practical and inclusive learning environment that supports students to thrive, reach their full potential, and advance their careers. Since DGHE’s foundation in 2013, the college has evolved to deliver high-quality, empowering education. We welcome students and staff from all backgrounds.

About You

As Marketing and Communications Manager, you will join a team of Higher Education marketing and communications professionals tasked with recruiting UK and International students, as well as communicating effectively with internal audiences and partners, managing events and maintaining various online and offline channels.

The purpose of this position is to manage day-to-day operations of the marketing team at DGHE, which serves to continuously engage our students, staff and community partners, as well as recruit new students to our institution – both home and abroad. The role supports and line manages Digital Marketing, Events and Outreach personnel, coordinates closely with Admissions and reports to the Head of Marketing and Communications at David Game Higher Education (DGHE).

You will plan, coordinate, implement, measure and evaluate various campaigns targeting local communities and international markets, working with colleagues to nurture existing networks, manage the sales funnel (CRM), develop and implement all marketing and communications activities.

The Marketing Manager ensures that our brand reputation and campaigns are maximised for key audiences and supports the team to meet all our marketing and communications goals as outlined in our Marketing Strategy, including lead generation and conversion. You will also play a key role in developing and executing DGHE’s new international recruitment strategy for new post-graduate courses.

DGHE offers a supportive and enterprising environment for a diverse and friendly team. We serve students pursuing Certificate, Foundation, Higher National Diploma, Top-Up, Degree, and (soon) Post-Graduate programmes in the areas of Business and Management, Public Services and Criminology, Health and Social Care, Digital and Creative Technologies.

MAIN DUTIES

• Manage Daily Workflow of DGHE Marketing and Communications Team: Work together with the DGHE Marketing and Communications team as well as other departments, contractors and the broader David Game College Group to gather inputs, plan campaigns, implement strategies and report on results of various projects. This involves organising tasks, following up on progress and conducting quality control. This role line manages the Digital Marketing Executive and the Events and Outreach Officer, as well as working closely with the Admissions and Recruitment team, and reporting directly to the Head of Marketing and Communications.
• Manage Advertising/Media Campaigns: Support in the planning, production and placement of advertising materials and media features online, social media and 3^rd party websites or emails, flyering and in publications, billboards, community newsletters, TV or radio interviews, partner websites or newsletters, etc. to promote DGHE and its range of courses and services to students in the UK and abroad.
• Recruitment Marketing Strategy: Contribute to the development and implementation of recruitment strategies – supporting, following up, tracking, meeting and exceeding recruitment targets.
• Oversee international recruitment: work with in-country staff as well as DGC Group and international partners, agents, contractors and service providers to develop and implement campaigns, manage various marketing channels and other activities, generate leads and follow up to meet sales targets and ensure a quality experience for applicants.
• Managing the Marketing & Communications Budget: Monitor expenditures, analyse cost efficiency, make recommendations to adjust strategies and stay within budget to ensure effective allocation of resources to maximise impact.
• Digital Marketing and Communications: Oversee and support Digital Marketing Executive to develop, implement, monitor and report on digital marketing campaigns around key periods in the student recruitment cycle and other academic activities. Support colleagues to manage the strategy and implementation of digital advertising, regular content development and communications campaigns through platforms such as Google AdWords, Meta (Ads Manager), TikTok, LinkedIn, various academic third-party platforms, programmatic advertising, emails through GetResponse and ActvieCampaign, and other digital media channels. Also supervise any website development and maintenance.
• Events Management: line manage the Events, Outreach & Communications Officer to plan for, promote, carry out, monitor and report on college events, including external events such as recruitment exhibits or workshops, and internal events like staff get-togethers, special guests, special occasions, Inductions, graduations, Careers weeks, etc.
• Community Outreach: Support team to organise and undertake effective recruitment visits/activities (online and offline), including to schools, exhibitions, industry/subject-specific and educational associations, community hubs and other relevant organisations. Work with the Events, Outreach and Communications Officer to develop and maintain a network of feeder institutions: organise in/outbound visits and special activities, and support DGHE staff members with other recruitment/marketing activities.
• Content Production: oversee and assist in the development and dissemination of marketing content to ensure effective use of online and offline channels to support the achievement of the College’s recruitment and communications targets. This may include copy writing in English and executive production or direct assistance with other graphic, photo or video content for online and published marketing materials.
• Work with the Recruitment and Admissions team to track leads and manage the recruitment funnel through the CRM (ActiveCampaign) and collaboration with colleagues to increase and follow through on processing applications. Communications tasks involve supporting communications needs, building communication automations on CRM, supporting campaign integrations, tracking leads and executing targeted email campaigns. Monitor CRM data for performance insights and reports while ensuring seamless system functionality. Collaborate with internal teams to align agent activities with institutional goals.
• Manage DGHE’s network of Recruitment Agents by onboarding and training new agents, supporting existing ones, and keeping them updated (ex. through monthly e-newsletters and WhatsApp groups). Conduct performance evaluations, generate reports, and organise activities to maintain engagement. Research and develop strategies to expand the network, in UK and abroad, and ensure they have the resources they need to succeed.
• Monitoring and evaluation: Continuously monitor the output of marketing and communications efforts such us content production and dissemination as well as outreach activities; provide regular reports tracking Key Performance Indicators; identify challenges or lessons learned and make recommendations to inform communications activities going forward. Produce statistical/information reports and competitor analysis among other reports as requested. This role will present marketing data to the Senior Management Team every month and will compile intake reports 3 times a year.
• Support the DGHE team with all relevant day-to-day communications tasks, such as providing the digital officer with content and following up on recruitment activities. Attend and participate in departmental meetings and follow through on action points within the scope of marketing, communications and recruitment.
• Ensure that DGHE is compliant at all times with all relevant licensing and accreditation bodies and other relevant organisations, and that where appropriate our partners or Senior Management Team are consulted on content and approve of official communications.

PERSON SPECIFICATION

Qualifications:

• Bachelor’s Degree in Marketing, Communications, or a related field. (Essential)
• Master’s Degree in Marketing, Communications or related field (Desirable)
• to work and travel in the United Kingdom (Essential)
• Appropriate DBS Disclosure (Essential)

Experience:

• Experience with international student recruitment. (Essential)
• 2+ years in a role including some familiarity with digital marketing, events and outreach. (Essential)
• Proven experience in marketing and communications, particularly in higher education in London. (Desirable)

Skills and Knowledge:

• Strong understanding of digital marketing channels and content creation (Google, Meta, TikTok, LinkedIn, YouTube, Banner & Programmatic Ads, Eventbrite, GetResponse, WhatsApp, ActiveCampaign, UCAS & IDP Connect, etc.)
• Experience producing multi-media content with creative teams (graphics for digital and print materials, photography, video, copy writing, website landing pages, etc.)
• Excellent project management and organisational skills (timelines, budgets, objectives, tasks, delegating, targets, Asana, Zoom, Microsoft Office, etc.)
• Familiarity with design software (e.g. Canva, Photoshop, InDesign) and CRM platforms (Active Campaign).
• Excellent written and spoken English (copywriting, editing, coordination).

Competencies and soft skills:

• Target-driven with the ability to manage multiple priorities and tight deadlines.
• Strong interpersonal skills and cultural awareness.
• Ability to work both independently and as part of a team.
• Willing to innovate, research, be creative and apply lessons learned.
• Able to problem solve, anticipate challenges and suggest potential solutions.
• Quality control: notice details, double check and ensure output is accurate.
• People skills: nurture networks, negotiate favourable terms, persuade, support, resolve conflicts and encourage positive relationships.
• Prioritise tasks, communicate and organise for efficient time management.
• Able to monitor and evaluate, learn lessons, give/receive feedback, iterate and improve.

REPORTING FRAMEWORK

The Marketing and Communications Manager will report to the Head of Marketing and Communications. Together they will periodically update the Senior Management Team.

This role is responsible for line-managing the Events, Outreach and Communications Officer, as well as the Digital Marketing Executive, with support from the Head of Marketing and Communications. The Manager will also work in coordination with DGHE Admissions and Recruitment staff and others in the College Group.

Benefits and wellbeing

Working at David Game Higher Education

Community, Support, Facilities and Resources for staff

DGHE is a leading independent higher education institution committed to academic excellence located in the heart of the City of London. We are strongly committed to equality, diversity and inclusion and dedicated to attracting and retaining the best possible staff. Our staff enjoy a range of benefits and facilities, aimed at fostering a sense of community, enjoyment and fulfilment while working with us.

Core benefits/services/facilities on offer:

• Generous annual leave of 25 days plus college closure days plus public holidays
• Contributory pension scheme
• Salary sacrifice cycle to work scheme
• Interest-free travel season ticket loan
• Free eye tests and contribution to cost of frames
• A range of staff training and development activities
• Other benefits as listed below.

These include:

Health and Wellbeing:

• Employee Assistance Programme via ‘HealthAware’ (EAP): available 24/7, 365 days a year for staff (and their immediate dependents) supporting general wellbeing and mental health. Free Financial, Legal, Medical advice and other family/work matters are available via the Helpline for staff and their dependents – including CBT counselling
• Wisdom: wellbeing and wellness App (free via EAP)
• TogetherAll: a 24/7, 365, anonymous peer-to-peer site supporting mental health, available to all staff using their DGHE email address
• Access to Work(AtW): support if you have a disability or health condition. You can speak with the staff adviser confidentially if you need advice/support in applying for the AtW, or want to know more about it.
• Learning Differences/SpLD (dyslexia/dyspraxia/ADD/ADHD): Staff are offered free, confidential screening for learning differences with follow-up advice and guidance on next steps. This includes screening for Visual Stressand guidance about using AtW to obtain support
• Canteen and staff coffee rooms on-site
• Gym on-site
• Quiet Room
• Regular free staff socials
• Fabulous location in the heart of the City and historical Roman London, Tower of London and The Gherkin just a 5 minute-walk
• Easy commuting: Liverpool St, Fenchurch St, Moorgate train stations less than 10 mins walk, Aldgate underground half a minute walk, Aldgate East and Tower Hill underground 10 mins walk, as is Tower Gateway DLR, and the area has many excellent bus services within 2 minute-walk.

Financial Benefits:

• Ride2Work SchemeDGHE works in partnership with https://www.bike2workscheme.co.uk/ offering the Government approved ‘Ride2Work Scheme’. The scheme recognises that commuting to work by bicycle will save you money in addition to helping you become healthier and happier
• Interest-free travel season ticket loan
• TOTUM cards (formerly NUS Extra): staff are eligible to apply for this using their DGHE email address – access to many discounts, including 10% shopping at Co-op
• Eligibility for Costco membership
• Apples Product Discount: Anybody who works in the education sector qualifies for a discount on Apple computers. It’s not just limited to students, teachers and lecturers, but also covers all other staff members. Offers appear on a regular basis.

Development and Training:

• CPD opportunities (Continuing Professional Development): support for relevant training and conferences, including financial and mentoring support for Academic staff applying forAdvance HE (Higher Education Academy) Fellowships
• DGHE Partner Institutions: academic staff teaching on courses with our partner institutions (University of Gloucestershire and Buckingham New University) are able to access their own in-house training programmes free
• E-Learning resources, free on the VLE (Virtual Learning Environment) around wellbeing and other topics of interest common in higher education environments

Apply

Please send a cover letter and CV to jobs@dghe.ac.uk

Status: Full Time – Maternity cover
Salary: £29k
Contract type: Fixed Term (Sep24 – Feb25)
Start Date: September 2024
Upload Details: EAP/Study Skills Tutor (Maternity Cover)
Date Posted: 30 August 2024
Position Details:

About Us

DGHE is the higher education division of David Game College. Established in 1974, the College is Ofsted inspected, QAA reviewed and registered under the OfS with a reputation for quality and academic excellence. We deliver level 4/5 Pearson BTEC HNDs in Business, Public Services and Digital Technologies, and a range of franchised degrees, and now seek to appoint a full-time tutor to support our adult learners in study skills, academic literacy, computing skills and English language.

About You

The position will suit someone with a qualification in teaching and/or extensive education and training experience, especially at undergraduate level. You will have worked with adult students who have unrealised potential but have either not had the opportunity to realise it or have not taken the opportunity previously. You will have the ability and experience to use innovative and engaging teaching methods, relevant to adult learners, as well as the patience and skills to encourage, nurture and develop students from a wide variety of educational backgrounds and initial abilities. The position requires working both online and on campus (including some 6pm to 8pm online lessons), hence having flexible availability is essential.

You should be a graduate (a CELTA/DELTA and/or relevant MA/MSc or equivalent would be an advantage) and have experience in teaching English for Academic Purposes and/or Study Skills within a HE context. Preferably, you should have experience in updating and/or creating teaching and learning materials. Experience of preparing and delivering bespoke support that is embedded/integrated into the curriculum would also be an advantage. You must be fluent in English, both written and oral, be able to provide effective feedback to students, and have strong interpersonal and organisational skills. It is essential that you are highly IT literate and a proficient user of Word, Excel and PowerPoint. You must also be familiar with Moodle (or similar VLE), Turitin and Grademark.

Please note that offers of employment are always subject to proof of eligibility to work in the UK and satisfactory reference checks. Additionally, as part of our commitment to safeguarding and promoting the welfare of young people and vulnerable adults, this position will be subject to an enhanced DBS check.

In addition to the teaching, you will be required to act as a Personal Tutor, counsel ‘at risk’ students and also work with learners to support the development of their ILPs. Attendance at academic meetings, programme boards and CPD sessions is essential. The College is a friendly environment which offers excellent support, placing strong emphasis on continuous professional development.

Benefits and wellbeing

Working at David Game Higher Education

Community, Support, Facilities and Resources for staff

DGHE is a leading independent higher education institution committed to academic excellence located in the heart of the City of London. We are strongly committed to equality, diversity and inclusion and dedicated to attracting and retaining the best possible staff. Our staff enjoy a range of benefits and facilities, aimed at fostering a sense of community, enjoyment and fulfilment while working with us.

Core benefits/services/facilities on offer:

• Generous annual leave of 25 days plus college closure days plus public holidays
• Contributory pension scheme
• Salary sacrifice cycle to work scheme
• Interest-free travel season ticket loan
• Free eye tests and contribution to cost of frames
• A range of staff training and development activities
• Other benefits as listed below.

These include:

Health and Wellbeing:

• Employee Assistance Programme via ‘HealthAware’ (EAP): available 24/7, 365 days a year for staff (and their immediate dependents) supporting general wellbeing and mental health. Free Financial, Legal, Medical advice and other family/work matters are available via the Helpline for staff and their dependents – including CBT counselling
• Wisdom: wellbeing and wellness App (free via EAP)
• TogetherAll: a 24/7, 365, anonymous peer-to-peer site supporting mental health, available to all staff using their DGHE email address
• Access to Work(AtW): support if you have a disability or health condition. You can speak with the staff adviser confidentially if you need advice/support in applying for the AtW, or want to know more about it.
• Learning Differences/SpLD (dyslexia/dyspraxia/ADD/ADHD): Staff are offered free, confidential screening for learning differences with follow-up advice and guidance on next steps. This includes screening for Visual Stressand guidance about using AtW to obtain support
• Canteen and staff coffee rooms on-site
• Gym on-site
• Quiet Room
• Regular free staff socials
• Fabulous location in the heart of the City and historical Roman London, Tower of London and The Gherkin just a 5 minute-walk
• Easy commuting: Liverpool St, Fenchurch St, Moorgate train stations less than 10 mins walk, Aldgate underground half a minute walk, Aldgate East and Tower Hill underground 10 mins walk, as is Tower Gateway DLR, and the area has many excellent bus services within 2 minute-walk.

Financial Benefits:

• Ride2Work SchemeDGHE works in partnership with https://www.bike2workscheme.co.uk/ offering the Government approved ‘Ride2Work Scheme’. The scheme recognises that commuting to work by bicycle will save you money in addition to helping you become healthier and happier
• Interest-free travel season ticket loan
• TOTUM cards (formerly NUS Extra): staff are eligible to apply for this using their DGHE email address – access to many discounts, including 10% shopping at Co-op
• Eligibility for Costco membership
• Apples Product Discount: Anybody who works in the education sector qualifies for a discount on Apple computers. It’s not just limited to students, teachers and lecturers, but also covers all other staff members. Offers appear on a regular basis.

Development and Training:

• CPD opportunities (Continuing Professional Development): support for relevant training and conferences, including financial and mentoring support for Academic staff applying forAdvance HE (Higher Education Academy) Fellowships
• DGHE Partner Institutions: academic staff teaching on courses with our partner institutions (University of Gloucestershire and Buckingham New University) are able to access their own in-house training programmes free
• E-Learning resources, free on the VLE (Virtual Learning Environment) around wellbeing and other topics of interest common in higher education environments

Apply

Please send a cover letter and CV to jobs@dghe.ac.uk

Closing date for applications: 23^rd August 2024

Status: Full-Time
Salary: £30k-£33k
Contract type: Fixed term: 18 months
Start Date: September 2024
Upload Details: Digital Learning Technologist JD
Date Posted: 02 July 2024
Position Details:

About Us

DGHE is the higher education division of David Game College. Established in 1974 the College is Ofsted inspected, QAA reviewed and OfS registered, with a reputation for quality and academic excellence.

With an expanding course portfolio and growing student body we now require an enthusiastic, hard-working and experienced Digital Learning Technologist to join the existing DLT team from September 2024.

About you

The Digital Learning Technologist will support the implementation of the College’s Digital Strategy, inspiring and supporting the active, innovative and sustainable use of technology to engage learners, expand the range of learning and assessment opportunities, and help to create the digitally-confident graduates of the future.

The successful candidate will have experience of a VLE (Virtual Learning Environment), such as Moodle, or BlackBoard, in a higher education setting. The appointee will have excellent organisational skills with the ability to prioritise and work under pressure. The nature of the work requires an individual with good interpersonal skills who can work successfully in a team.

Benefits and wellbeing

Working at David Game Higher Education

Community, Support, Facilities and Resources for staff

DGHE is a leading independent higher education institution committed to academic excellence located in the heart of the City of London. We are strongly committed to equality, diversity and inclusion and dedicated to attracting and retaining the best possible staff. Our staff enjoy a range of benefits and facilities, aimed at fostering a sense of community, enjoyment and fulfilment while working with us.

Core benefits/services/facilities on offer:

• Generous annual leave of 25 days plus college closure days plus public holidays
• Contributory pension scheme
• Salary sacrifice cycle to work scheme
• Interest-free travel season ticket loan
• Free eye tests and contribution to cost of frames
• A range of staff training and development activities
• Other benefits as listed below.

These include:

Health and Wellbeing:

• Employee Assistance Programme via ‘HealthAware’ (EAP): available 24/7, 365 days a year for staff (and their immediate dependents) supporting general wellbeing and mental health. Free Financial, Legal, Medical advice and other family/work matters are available via the Helpline for staff and their dependents – including CBT counselling
• Wisdom: wellbeing and wellness App (free via EAP)
• TogetherAll: a 24/7, 365, anonymous peer-to-peer site supporting mental health, available to all staff using their DGHE email address
• Access to Work(AtW): support if you have a disability or health condition. You can speak with the staff adviser confidentially if you need advice/support in applying for the AtW, or want to know more about it.
• Learning Differences/SpLD (dyslexia/dyspraxia/ADD/ADHD): Staff are offered free, confidential screening for learning differences with follow-up advice and guidance on next steps. This includes screening for Visual Stressand guidance about using AtW to obtain support
• Canteen and staff coffee rooms on-site
• Gym on-site
• Quiet Room
• Regular free staff socials
• Fabulous location in the heart of the City and historical Roman London, Tower of London and The Gherkin just a 5 minute-walk
• Easy commuting: Liverpool St, Fenchurch St, Moorgate train stations less than 10 mins walk, Aldgate underground half a minute walk, Aldgate East and Tower Hill underground 10 mins walk, as is Tower Gateway DLR, and the area has many excellent bus services within 2 minute-walk.

Financial Benefits:

• Ride2Work SchemeDGHE works in partnership with https://www.bike2workscheme.co.uk/ offering the Government approved ‘Ride2Work Scheme’. The scheme recognises that commuting to work by bicycle will save you money in addition to helping you become healthier and happier
• Interest-free travel season ticket loan
• TOTUM cards (formerly NUS Extra): staff are eligible to apply for this using their DGHE email address – access to many discounts, including 10% shopping at Co-op
• Eligibility for Costco membership
• Apples Product Discount: Anybody who works in the education sector qualifies for a discount on Apple computers. It’s not just limited to students, teachers and lecturers, but also covers all other staff members. Offers appear on a regular basis.

Development and Training:

• CPD opportunities (Continuing Professional Development): support for relevant training and conferences, including financial and mentoring support for Academic staff applying forAdvance HE (Higher Education Academy) Fellowships
• DGHE Partner Institutions: academic staff teaching on courses with our partner institutions (University of Gloucestershire and Buckingham New University) are able to access their own in-house training programmes free
• E-Learning resources, free on the VLE (Virtual Learning Environment) around wellbeing and other topics of interest common in higher education environments

Apply

Please send a cover letter and CV to jobs@dghe.ac.uk

Status: Part-time & Full-time
Salary: Competitive
Contract type: Flexible
Start Date: September 2024
Upload Details: Lecturer in Digital Technologies JD
Date Posted: 6 June 2024
Position Details:

About Us

DGHE is the higher education division of David Game College. Established in 1974 the College is Ofsted inspected, QAA reviewed and OfS registered, with a reputation for quality and academic excellence.

We now require qualified and experienced lecturers with a proven Level 4/5/6 teaching background in Digital Technologies to deliver a range of units to adult learners on BTEC HNC/D programmes.

About you

You should have good knowledge of one or more of the following areas:

• Programming and software development
• Artificial Intelligence (AI) solutions and applications
• Web development and digital marketing
• Database systems
• Cloud computing
• Networking and cybersecurity.
• IoT and emerging technologies.
• Business analysis and digital transformation

Applicants will be expected to:

• Possess a Master’s degree level qualification or equivalent professional experience
• Have significant experience teaching level 4/5/6 modules
• Have excellent subject knowledge and passion for the field
• Have demonstrable MS Office skills and VLE experience
• Be willing to work as part of a team to ensure all students reach their full potential
  · A PGCE or equivalent would also be desirable

We are looking for lecturers who can deliver to a range of students from a variety of backgrounds and help them achieve their educational and career goals. The sessions will need to be interactive, attractive, informative and most of all motivational to adult learners.

In addition to the teaching you will be required to include preparation, classroom delivery and marking, and to deliver tutorial activity related to programmes of study. The College is a friendly environment, which offers excellent support, placing strong emphasis on continuous professional development.

Benefits and wellbeing

Working at David Game Higher Education

Community, Support, Facilities and Resources for staff

DGHE is a leading independent higher education institution committed to academic excellence located in the heart of the City of London. We are strongly committed to equality, diversity and inclusion and dedicated to attracting and retaining the best possible staff. Our staff enjoy a range of benefits and facilities, aimed at fostering a sense of community, enjoyment and fulfilment while working with us.

Core benefits/services/facilities on offer:

• Generous annual leave of 25 days plus college closure days plus public holidays
• Contributory pension scheme
• Salary sacrifice cycle to work scheme
• Interest-free travel season ticket loan
• Free eye tests and contribution to cost of frames
• A range of staff training and development activities
• Other benefits as listed below.

These include:

Health and Wellbeing:

• Employee Assistance Programme via ‘HealthAware’ (EAP): available 24/7, 365 days a year for staff (and their immediate dependents) supporting general wellbeing and mental health. Free Financial, Legal, Medical advice and other family/work matters are available via the Helpline for staff and their dependents – including CBT counselling
• Wisdom: wellbeing and wellness App (free via EAP)
• TogetherAll: a 24/7, 365, anonymous peer-to-peer site supporting mental health, available to all staff using their DGHE email address
• Access to Work(AtW): support if you have a disability or health condition. You can speak with the staff adviser confidentially if you need advice/support in applying for the AtW, or want to know more about it.
• Learning Differences/SpLD (dyslexia/dyspraxia/ADD/ADHD): Staff are offered free, confidential screening for learning differences with follow-up advice and guidance on next steps. This includes screening for Visual Stressand guidance about using AtW to obtain support
• Canteen and staff coffee rooms on-site
• Gym on-site
• Quiet Room
• Regular free staff socials
• Fabulous location in the heart of the City and historical Roman London, Tower of London and The Gherkin just a 5 minute-walk
• Easy commuting: Liverpool St, Fenchurch St, Moorgate train stations less than 10 mins walk, Aldgate underground half a minute walk, Aldgate East and Tower Hill underground 10 mins walk, as is Tower Gateway DLR, and the area has many excellent bus services within 2 minute-walk.

Financial Benefits:

• Ride2Work SchemeDGHE works in partnership with https://www.bike2workscheme.co.uk/ offering the Government approved ‘Ride2Work Scheme’. The scheme recognises that commuting to work by bicycle will save you money in addition to helping you become healthier and happier
• Interest-free travel season ticket loan
• TOTUM cards (formerly NUS Extra): staff are eligible to apply for this using their DGHE email address – access to many discounts, including 10% shopping at Co-op
• Eligibility for Costco membership
• Apples Product Discount: Anybody who works in the education sector qualifies for a discount on Apple computers. It’s not just limited to students, teachers and lecturers, but also covers all other staff members. Offers appear on a regular basis.

Development and Training:

• CPD opportunities (Continuing Professional Development): support for relevant training and conferences, including financial and mentoring support for Academic staff applying forAdvance HE (Higher Education Academy) Fellowships
• DGHE Partner Institutions: academic staff teaching on courses with our partner institutions (University of Gloucestershire and Buckingham New University) are able to access their own in-house training programmes free
• E-Learning resources, free on the VLE (Virtual Learning Environment) around wellbeing and other topics of interest common in higher education environments

Apply

Please send cover letter and CV to: jobs@dghe.ac.uk

Status: Full-Time
Salary: Circa £48,000
Contract type: Permanent
Start Date: April 2024
Upload Details: Senior IT Support Engineer JD
Date Posted: 15 April 2024
Position Details:

About Us

Established in 1974, David Game College is an inspected boarding/day school, QAA reviewed and OfS registered  independent FE/HE College with a reputation for quality and academic excellence.  With an expanding course portfolio and growing student body we now require an     enthusiastic, hard-working and experienced Senior IT Support Engineer to join the College IT team.

About you

You will support the IT Manager in ensuring the highest professional service standards are provided in the College in relation to all aspects IT support to both students and staff and across all of its further and higher education provision.

The Job

We operate a multi-VLAN network and use pfSense as a firewall.  The main college network is linked to our next-door Boarding House over a wireless bridge. Experience with pfSense or OPNSense is essential.  We need someone with solid networking knowledge at all layers, able to configure the firewall, switches, test/terminate ethernet circuits and troubleshoot connectivity issues.

Hands-on experience of VPN technologies – in particular OpenVPN – and sound understanding of networking security (such as public key authentication) are essential.  We use VPN tunnels for site-to-site connections, behind reverse proxies and for road warriors. Experience with WireGuard is desirable.

We use IIS applications with a Microsoft SQL Server backend running on Windows servers. These systems need the ability to manage MSSQL server databases, using SSMS to create scheduled and ad-hoc backups and restores, implement IIS (.NET) code upgrades and migrations.  A basic grasp of the SQL language is essential.

The College runs various Linux servers (mainly Debian, and occasionally RHEL clone distributions) as on-premises (KVM) virtual machines on small Linux DRBD clusters and in the public cloud.  We are looking for demonstrable Linux server system administration skills to deploy VMs, configure, monitor, upgrade and migrate services.  Knowledge of Apache and NGINX for web  app hosting (PHP with MySQL/MariaDB) and reverse proxying is essential.

We operate a Shibboleth IdP server to manage single sign on for our Higher Education community.  Familiarity with LDAP, Shibboleth and basic understanding of Apache Tomcat running in a Java environment is a plus.

Experience of setting up SMTP smart hosts (e.g. Postfix) is desirable.

Experience of Moodle deployment, migrations and upgrades is desirable: candidates familiar with managing PHP applications on Apache and NGINX should be able to adapt their knowledge.

We have around 150 IP CCTV cameras with multiple NVRs and may occasionally need to add or replace some of them.  Exposure to IP CCTV systems would be an advantage.

The College has on-premises Windows Active Directory domain controllers running on bare metal servers synchronised with hybrid Azure AD tenancies.

Desktop clients typically run Windows. In addition, we use Apple computers for art and design teaching. All classrooms and lecture halls are fitted with AV projection. The role includes Windows and macOS client desktop rollouts, upgrades and end-user support, as well as user account management.

• Deploy, configure, secure, monitor and migrate Linux servers and services
• Configure, support and monitor the network
• Support Windows servers, including MSSQL, IIS and AD services
• Support the Microsoft Office suite, Microsoft Teams and Office 365 platform
• Support for Google Classroom and Adobe Creative Suite
• AD SAML SSO integration and deployment
• Install and configure Windows and Mac computer systems, network equipment, printers and scanners
• Diagnose hardware/software faults and solve technical problems either on the phone, using remote support software or face to face
• Ensure security updates are
• Monitor and maintain computer systems and networks
• Set up new users’ accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process
• Maintain records of software licences
• Manage stocks of equipment, consumables and other supplies
• Identify internal training requirements
• Troubleshoot email delivery issues and work with service providers
• Plan and undertake scheduled maintenance upgrades
• Account administration for students and staff on all platforms
• Solving access problems
• Support students and staff with their own devices on site
• Maintain and troubleshoot classroom Audio Visual equipment
• Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc.
• Obtaining replacement or specialist components, fixtures or fittings
• Deal with specialist consultants and developers as needed
• Any other ad hoc duties the role may reasonably require

NOTE: The above responsibilities are subject to change at the discretion of the College and shall include other reasonable responsibilities as the College may with from time-to-time assign.

Benefits and wellbeing

Working at David Game Higher Education

Community, Support, Facilities and Resources for staff

DGHE is a leading independent higher education institution committed to academic excellence located in the heart of the City of London. We are strongly committed to equality, diversity and inclusion and dedicated to attracting and retaining the best possible staff. Our staff enjoy a range of benefits and facilities, aimed at fostering a sense of community, enjoyment and fulfilment while working with us.

Core benefits/services/facilities on offer:

• Generous annual leave of 25 days plus college closure days plus public holidays
• Contributory pension scheme
• Salary sacrifice cycle to work scheme
• Interest-free travel season ticket loan
• Free eye tests and contribution to cost of frames
• A range of staff training and development activities
• Other benefits as listed below.

These include:

Health and Wellbeing:

• Employee Assistance Programme via ‘HealthAware’ (EAP): available 24/7, 365 days a year for staff (and their immediate dependents) supporting general wellbeing and mental health. Free Financial, Legal, Medical advice and other family/work matters are available via the Helpline for staff and their dependents – including CBT counselling
• Wisdom: wellbeing and wellness App (free via EAP)
• TogetherAll: a 24/7, 365, anonymous peer-to-peer site supporting mental health, available to all staff using their DGHE email address
• Access to Work(AtW): support if you have a disability or health condition. You can speak with the staff adviser confidentially if you need advice/support in applying for the AtW, or want to know more about it.
• Learning Differences/SpLD (dyslexia/dyspraxia/ADD/ADHD): Staff are offered free, confidential screening for learning differences with follow-up advice and guidance on next steps. This includes screening for Visual Stressand guidance about using AtW to obtain support
• Canteen and staff coffee rooms on-site
• Gym on-site
• Quiet Room
• Regular free staff socials
• Fabulous location in the heart of the City and historical Roman London, Tower of London and The Gherkin just a 5 minute-walk
• Easy commuting: Liverpool St, Fenchurch St, Moorgate train stations less than 10 mins walk, Aldgate underground half a minute walk, Aldgate East and Tower Hill underground 10 mins walk, as is Tower Gateway DLR, and the area has many excellent bus services within 2 minute-walk.

Financial Benefits:

• Ride2Work SchemeDGHE works in partnership with https://www.bike2workscheme.co.uk/ offering the Government approved ‘Ride2Work Scheme’. The scheme recognises that commuting to work by bicycle will save you money in addition to helping you become healthier and happier
• Interest-free travel season ticket loan
• TOTUM cards (formerly NUS Extra): staff are eligible to apply for this using their DGHE email address – access to many discounts, including 10% shopping at Co-op
• Eligibility for Costco membership
• Apples Product Discount: Anybody who works in the education sector qualifies for a discount on Apple computers. It’s not just limited to students, teachers and lecturers, but also covers all other staff members. Offers appear on a regular basis.

Development and Training:

• CPD opportunities (Continuing Professional Development): support for relevant training and conferences, including financial and mentoring support for Academic staff applying forAdvance HE (Higher Education Academy) Fellowships
• DGHE Partner Institutions: academic staff teaching on courses with our partner institutions (University of Gloucestershire and Buckingham New University) are able to access their own in-house training programmes free
• E-Learning resources, free on the VLE (Virtual Learning Environment) around wellbeing and other topics of interest common in higher education environments

Apply

Please send a cover letter and CV to jobs@dghe.ac.uk