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Advice & Wellbeing Service (AWS)

The College takes pride in the quality of the teaching and pastoral care provided to its students.

In order to support students and staff to the best of our ability, AWS ensures all of our college community has access to a variety of training and support opportunities to enhance understanding of good practice, and good mental health. We aim to develop skills and confidence in supporting ourselves and each other in non-judgemental ways.

This includes our 24/7, 365 days a year Student Assistance Programme (SAP), as well as TogetherAll, a free multi-award winning digital mental health and wellbeing service, offering safe, anonymous online support 24/7. A DGHE email address is needed to log in.

StudentSpace is another open free resource for wellbeing and advice specifically to help students through the challenges of Coronavirus.

What do we do?

We provide advice and wellbeing support to all students. You can talk to us confidentially about anything that’s bothering you. We can help with information, advice, and support to help you succeed in your course.

We also support disabled students.

When and How we can help?

The College’s Advice and Wellbeing Officers (AWO) are available throughout the week from 9 am to 6 pm and during College vacations.

We can support you with a number of issues including emotional difficulties, relationships, personal and family challenges, loneliness and isolation, mental health, learning differences such as dyslexia/dyspraxia/ADHD, other disabilities/long-term medical conditions, and anything else affecting your studies.

Your queries will always be treated sensitively and confidentially.

AWS offers appointments via email, phone, in person or virtually via Zoom. Students can access AWS by booking an appointment on the VLE (Moodle) or emailing f.nouri@dghe.ac.uk.

Once your request is received, we will contact you via email, telephone, or Zoom and undertake an initial conversation to determine a suitable plan of advice/support. If appropriate and subject to availability, we may offer an in-person appointment on campus in a Covid-secure environment – this will be discussed during your virtual assessment if required.

Information about Learning Differences (e.g. dyslexia/dyspraxia) and Student Money Matters can be found under the Disability and Additional Funding sections of the website.

You can keep up to date with any changes to the college services during this time on the Corona Virus Advice and Guidance Page.

Who we are:

Additional Support within DGHE:
Other services supporting students during their studies are Study Skills; professional Careers Guidance including JobTeaser, Student Services and Library Resources.

What you can expect from AWS

  • AWS abides by all the College policies and terms set out in your Student Handbook, available on the VLE.
  • We will treat you sensitively and with respect and we expect the same in return.
  • Students can seek advice from any member of Services staff in the knowledge that any information you give will be treated confidentially and only shared outside of AWS with your consent.
  • Disability/Learning Differences: AWS may need to share your information with other University staff and external bodies, in order to make ‘reasonable adjustments’ and to support you effectively. AWS will ask for your consent to use and share your information in this way. This is explained in more detail on the DGHE’s Privacy Notice webpage.
  • AWS staff may inform your Senior Tutor and/or School Programme manager, as appropriate, that you are accessing support without giving further details of your circumstances. This is to help coordinate with your school, but you can ask that this information is not shared.
  • There may be instances where a student could benefit from sharing more detailed information with a Senior Tutor and/or other members of staff. If this was thought to be necessary, we would discuss with you what was felt appropriate to share and seek your agreement in advance. The information would only ever be shared with legitimate reason, on justifiable grounds, and in accordance with the College policies.
  • AWS routinely works with external professionals such as local NHS healthcare providers and the police as well as any collaborating University. The same general principles of sharing information apply; students will be asked in advance to provide their agreement to discuss with external professionals.
  • If a member of AWS staff takes the view that a student is at risk of harming themselves or others, they are obliged under their duty of care to override confidentiality. There also may be circumstances where the law requires disclosure for the prevention and detection of terrorism or where non-disclosure is likely to prejudice the prevention or detection of crime.
    The College’s ‘opt-in’ gives consent for DGHE to inform your Emergency Contact when there are serious concerns about your wellbeing. Requests for information from all third parties including parents, other family members, or friends will be refused unless the student has given explicit consent in advance, and this is formally recorded.
  • All personal information is collected, stored, and managed in accordance with the College’s Privacy Notice and associated guidance. We comply fully with the requirements of the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. Records will be kept and stored securely, and only accessed by relevant staff when required.
  • AWS may use centrally shared university data systems to collect and manage data such as student name, ID, address and contact information, course details, registration status, as well as identifying which services students are being supported by. Some of these shared systems also contain sensitive details, but all professional services staff are only allowed to access information if they have a legitimate reason to do so.
  • Under data protection legislation, students have the right to request copies of the records held which relate to them.
  • If you have any questions or concerns about how your data is collected, stored, and managed, please contact a member of staff and we would be happy to discuss this further.

Confidentiality statement

Student Services is comprised of services that work together to support students: Administrative functions, AWS, Careers, Study Skills, and other functions. This includes the Heads of Student Services, Admissions, Heads of Department, Programme Managers and Academics. AWS works in partnership with your Senior Tutor and others, for example, NHS and other outside services as needed, to ensure your support is effectively coordinated.

Our core values include treating individuals with dignity and respect and handling any information you share with us sensitively and confidentially.


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